MotoCare Privacy Policy

Last Updated: August 22, 2026

At MotoCare, we respect and protect your privacy. MotoCare is a vehicle management application designed to help users manage vehicle information, maintenance, service records, fuel usage, expenses, reminders, and other vehicle-related activities.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the MotoCare mobile application and related services.

By accessing or using MotoCare, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Account Information

• Full name

• Email address

• Phone number, where provided

• Authentication and account-related information

1.2 Vehicle Information

When you add or manage a vehicle through MotoCare, we may collect:

• Vehicle name

• Vehicle type

• Vehicle brand and model

• Registration number

• Vehicle identification information, where provided

• Purchase information

• Current and previous odometer readings

1.3 Maintenance and Service Information

MotoCare may collect information related to vehicle maintenance and servicing, including:

• Maintenance records

• Service dates

• Service types and categories

• Parts replaced

• Maintenance and service costs

• Service notes

• Upcoming maintenance schedules

• Custom maintenance reminders

1.4 Fuel and Expense Information

We may collect vehicle-related financial and usage information, including:

• Fuel purchase records

• Fuel quantity and price

• Fuel consumption information

• Vehicle-related expenses

• Expense categories

• Expense amounts and dates

• Expense notes

1.5 Location Information

If you use location-based features, MotoCare may request access to your approximate or precise location with your permission.

Location information may be used to:

• Provide map-related features

• Display or identify vehicle-related locations

• Support location-based functionality

• Improve relevant application features

MotoCare does not continuously track your location unless a specific feature requires location access and you have granted the necessary permission.

You can manage or disable location permissions through your device settings.

1.6 Technical and Usage Information

We may automatically collect certain technical and application usage information, such as:

• Device type

• Operating system

• App version

• IP address

• Device identifiers

• Crash reports

• Diagnostic information

• Log information

• Application usage information

• Performance and error information

This information helps us maintain application security, diagnose technical problems, and improve MotoCare.

1.7 Communications and Support Information

If you contact us for customer support, feedback, technical assistance, or other inquiries, we may collect:

• Your name and contact information

• Email address

• Support messages

• Feedback

• Screenshots or other information you voluntarily provide

• Records of communications with our support team

1.8 Payment Information

If MotoCare offers paid services, subscriptions, or other paid features, payments may be processed through third-party payment providers or supported payment platforms.

We do not intentionally store complete credit or debit card numbers or other sensitive payment credentials on our own servers.

Payment information is handled by the applicable payment provider according to its own privacy and security practices.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Creating and managing your MotoCare account

• Providing vehicle management functionality

• Storing and displaying vehicle information

• Managing maintenance and service records

• Tracking fuel consumption and expenses

• Creating and managing maintenance reminders

• Providing vehicle-related statistics and insights

• Providing map and location-related functionality

• Providing customer support

• Communicating important service-related information

• Improving application functionality, performance, and user experience

• Detecting, preventing, and investigating fraud, abuse, and security incidents

• Maintaining the security and reliability of our services

• Complying with applicable laws and legal obligations

• Sending promotional communications where permitted and where appropriate consent has been provided

3. Legal Basis for Processing

Where applicable, we may process personal information based on one or more of the following legal grounds:

• Performance of our agreement with you

• Your consent

• Compliance with legal and regulatory obligations

• Legitimate interests, including application security, fraud prevention, service improvement, and maintaining our services

Where processing is based on consent, you may withdraw your consent for optional processing where applicable.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third parties only when reasonably necessary to operate MotoCare, provide requested services, or comply with legal obligations.

These third parties may include:

• Cloud hosting and database service providers

• Authentication providers

• Map and location service providers

• Analytics and crash-reporting providers

• Email and notification service providers

• Payment processors

• Security and infrastructure providers

• Professional or legal advisors where necessary

Service providers are expected to process information only for legitimate service-related purposes and to maintain appropriate security measures.

We may also disclose information when required by applicable law, court order, legal process, governmental authority, or law enforcement request.

5. Location and Map Services

MotoCare may use third-party map or location services to provide location-related functionality.

If you enable a location-based feature, your device may provide location information to MotoCare or the relevant third-party map service.

You can control location permissions through your device settings. Disabling location permission may cause certain location-based features to become unavailable.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information against:

• Unauthorized access

• Unauthorized disclosure

• Alteration

• Misuse

• Loss

• Destruction

Depending on the nature of the information and service, security measures may include:

• Encryption during data transmission

• Encryption at rest where appropriate

• Secure authentication mechanisms

• Access controls

• Role-based permissions

• Infrastructure security controls

• Monitoring and logging

• Regular security improvements

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Storage and International Data Processing

Your information may be stored or processed using third-party service providers and infrastructure located outside Bangladesh or outside your country of residence.

Where information is transferred or processed across borders, we take reasonable technical, organizational, and contractual measures designed to protect your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide and maintain MotoCare services

• Maintain your account

• Provide requested functionality

• Maintain vehicle, maintenance, fuel, and expense records

• Resolve disputes and support requests

• Prevent fraud and security incidents

• Comply with legal and regulatory obligations

• Maintain legitimate business records

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal, security, backup, and regulatory requirements.

9. Account Deletion and Data Deletion

Users may request deletion of their MotoCare account and associated personal information.

To request account deletion or data deletion, please contact us at:

Email: [email protected]
Subject: Account Deletion Request

After receiving and verifying a valid deletion request, we will take reasonable steps to delete or anonymize applicable personal information within a reasonable period, subject to applicable legal, regulatory, security, fraud-prevention, dispute-resolution, and legitimate business record-keeping requirements.

Certain information may need to be retained when legally required or reasonably necessary, including:

• Transaction records

• Payment-related records

• Security and fraud-prevention records

• Legal compliance records

• Certain business records

• Backup copies retained for disaster recovery purposes

Any retained information will be protected and used only for the purposes permitted or required by applicable law.

Users may also request deletion or correction of specific personal information without deleting their entire account, where applicable.

10. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate or incomplete information

• Request deletion of your personal information

• Request an export or copy of your information

• Withdraw consent for optional processing

• Object to certain processing activities

• Manage notification and marketing preferences

• Request information about how your personal information is processed

Privacy-related requests may be submitted using the contact information provided in this Privacy Policy.

11. Cookies and Similar Technologies

MotoCare and its related services may use cookies, local storage, device identifiers, and similar technologies where necessary for:

• Authentication

• Security

• Application functionality

• Remembering preferences

• Analytics

• Performance monitoring

• Service improvement

Users may be able to manage certain technologies through their browser or device settings.

12. Children's Privacy

MotoCare is not intended for children under the age required by applicable law to independently use such services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable requirements, we will take reasonable steps to delete the information.

13. Third-Party Services and Links

MotoCare may use or contain links to third-party websites, applications, payment services, map services, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

Users should review the privacy policies and terms of service of third-party providers before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements, or privacy practices.

When material changes are made, we may provide notice through the MotoCare application or other appropriate communication channels.

The updated Privacy Policy will become effective on the date stated at the beginning of the revised policy.

Your continued use of MotoCare after the updated Privacy Policy becomes effective constitutes acceptance of the revised policy, to the extent permitted by applicable law.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

MotoCare Team

Email: [email protected]

For account or data deletion requests:

Subject: Account Deletion Request

We will make reasonable efforts to review and respond to privacy-related inquiries and requests in a timely manner.